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Delivery, payment and return

Delivery, payment and return information

 

How to shop

Shopping with MishKish is easy: you may either register, or, in case you don't feel like it, just put your preferred products in your cart, and then submit your details. After receiving your order, we will pack and dispatch it to you. Our team member may also contact you for order confirmation. That's it!

 

Delivery

After you have confirmed your order, it is transferred to a courier and is sent on its way to you. Your order will be delivered in accordance with the chosen delivery method.

 

Delivery cost

MishKish webstore works with Econt couriers for the territory of Bulgaria. Your order will be delivered either to your address, or at Econt's nearest office. Delivery to a specific address costs BGN 4,00, delivery to an Econt office costs BGN 2,50.

If you live outside of Bulgaria, fear not: we also offer international delivery:

within Europe:

  • economic, no tracking (5 workdays): BGN 2,80
  • express, tracked (3 workdays): BGN 7,20

outside Europe:

  • economic, no tracking (7-10 workdays): BGN 4,00
  • express, tracked (5-7 workdays): BGN 9,00

The economic, no-tracking delivery is accessible by default and can be set upon finalizing your order. If you feel like a VIP and want to be treated with priority tracked delivery, please do contact us immediately after finalizing your order. We cannot guarantee the availability of an express tracked delivery in or outside Europe in case you contact us more than 24 hours after your order has been submitted.  

All orders made on Friday after 12:00 PM, Saturday and Sunday will be sent on Monday, unless confirmed otherwise by our team members. Please contact us for ordering during holidays.

 

Payment

You can pay for your order using one of the following options, available at our webstore. Pick your favforite: cash-on-delivery; BORICA payment with VISA, MasterCard and Maestro credit/debit card; PayPal; delayed payment with Plati Posle online payment system; bank transfer.

 

 

Returns and exchanges

MishКish.com adheres to the standards, constituted by the European consumer center and the Commission for Consumer Protection in Bulgaria. Every customer has the right to return his purchase according to our webstore's Returns and exchanges policy.

Every purchase, made at MishKish webstore can be returned within 30 days of being transferred to a courier under the following conditions:

 

Returns

Please send your returns to the following address: Yordan Yovkov str., bl.13, vh. V, fl.3, app.36, Eurus Group Ltd. Please keep your correspondence as a proof in case of return disputes.

The buyer bears responsibility for paying the returning delivery costs - sorry about that. Free delivery orders cannot be returned with free delivery and the buyer needs to pay for the delivery costs - sorry about that too. After receiving the shipment, our team willl contact you to confirm the return.

 

Cancelations

Every customer has the right to return his order within 7 workdays of submitting the order. Please use the contact details on our Contact page to state your return by submitting your order number (you will find it in the confirmation mail or in your customer profile, in case you are a registered customer), return reason and whether you would like an exchange for another size, another item, or a refund.

The buyer bears responsibility for paying the returning delivery costs. Free delivery orders cannot be returned with free delivery and the buyer needs to pay for the delivery costs. After receiving the shipment, our team willl contact you to confirm the return.

 

Refunds

After receiving the returned purchase, a refund will be issued to you accordingly:

  • for debit/credit card payments: within 45 days - keep an eye on it though, as we do our best to keep this term shorter. Refund will be made to your bank account.
  • for cash-on-delivery: within 15 days. The refund will be sent via postal money order.

 

Exchanges

You may exchange your purchase for another model or size subject to availability. Again, you will need to pay the delivery costs. After applying for an exchange, please submit another order with the newly chosen model/size - they run out pretty quickly, you know.

You may apply for an exchange within 30 days of submitting your original order. If you wish to exchange your purchase outside of this term, please contact us accordingly. We are generally nice guys and we'll figure something out.

 

Returns and exchanges policy

Every returned or exchanged article needs to be intact, with all labels and accessories included - think of the way you will want to have it back if it was yours. Shoes are tried out ona clean and soft surface (carpet) with clean socks. The original package needs to be present. In case the original package is missing, MishKish webstore has the right to decline the return without further notice.

 

Damaged goods

Returns and exchanges are made subject to the below requirements:

  • Original packaging should be present;
  • No missing or torn labels and/ or accessories;
  • No laundry/ dry cleaning/ironing
  • No worn/dirty articles are accepted;

In case a return does not comply with the above requirements, MishKish webstore has the right to decline the return and send it back to the customer.

 

Color inconformity

All photos of items, displayed in MishKish webstore, are real - our products are really good enough so they don't need photoshop. Nevertheless some color inconformities between the online photos and real products are possible due to the different monitors' display properties. We do our best to ensure the photos displayed are true to the product's actual outlook. If you have doubts, please contact us prior to submitting an order.

 

Other 

MishKish webstore owners have the right to change the aforementioned Returns and exchanges Policy at all times, without further notice. New policies will be published on this page. With the publishing of the changed policy, customers are automatically considered informed and consent with the new conditions.